Privacy Policy
Privacy PolicyLast updated: 07/01/2025 This Privacy Policy explains how
Cleaners Compass Ltd (“Cleaners Compass”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website
https://cleanerscompass.com (“Site”) or otherwise interact with us.We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner.We comply with applicable data protection laws, including the
UK GDPR, the
Data Protection Act 2018, and, where relevant, other local regulations for users accessing the Site from outside the UK (such as the EU GDPR and certain US state privacy laws).1. Who We Are
Cleaners Compass LtdRegistered in England & Wales
Registered office: 4 Bateman Road Brightlingsea
Email: info@cleanerscompass.com
Website:
https://cleanerscompass.comFor the purposes of data protection law, we are the
data controller of the personal information we collect via this Site.2. Information We CollectWe may collect and process the following types of information:a) Information you provide directlyWhen you:Fill in a contact formRequest a consultation or callSign up for emails or resourcesBecome a clientYou may provide:NameBusiness nameEmail addressPhone numberWebsite URLRole or job titleAny message or information you include in formsBilling details (if you pay for services)b) Information collected automaticallyWhen you visit our Site, we or our service providers may automatically collect:IP addressBrowser type and versionDevice typeTime zonePages visited and actions takenReferring website or linkThis is typically collected using
cookies, pixels, and similar tracking technologies.c) Information from third partiesWe may receive information from:Payment processors (e.g. Stripe)CRM or marketing platforms (e.g. GoHighLevel, email tools)Analytics providers (e.g. Google Analytics)Only where it is lawful and relevant to the services we provide.3. How We Use Your InformationWe use your personal information for the following purposes:To respond to enquiries and provide customer support.To schedule and hold consultation calls or discovery calls.To provide our consultancy services to you (if you become a client).To process payments and manage billing.To send you service-related communications (e.g. onboarding, updates).To send you marketing communications where you have given consent or it is otherwise lawful to do so.To improve our Site, services, and user experience.To maintain security, prevent fraud, and comply with legal obligations.4. Legal Basis for Processing (UK/EU users)Where data protection laws apply (e.g. UK GDPR / EU GDPR), we rely on one or more of the following legal bases:
Consent – where you have actively given us permission (e.g. newsletter sign-up).
Contract – where processing is necessary to provide services you have requested or to fulfil a contract with you.
Legitimate interests – for activities such as improving our services, running our business, or reasonable B2B marketing, where your rights and freedoms do not override those interests.
Legal obligation – where processing is necessary to comply with law (e.g. tax records).5. Cookies and Tracking TechnologiesOur Site may use cookies and similar technologies to:Understand how visitors use the SiteImprove performance and usabilityTailor content or marketing (where applicable)You can control cookies through your browser settings and, in some regions, via a cookie banner or preference manager.If you disable certain cookies, parts of the Site may not function correctly.6. How We Share Your InformationWe do
not sell your personal information.We may share your data with:
Service providers acting as processors:Website hosting and infrastructure providersCRM or email marketing platformsPayment processors such as StripeAnalytics providers (e.g. Google Analytics)
Professional advisers, such as accountants or legal advisers, where necessary.
Authorities or regulators, where required by law or to protect our rights.We only share what is necessary and require any providers that process data on our behalf to use it only in accordance with our instructions and applicable law.7. International TransfersBecause we work with clients and service providers internationally, your personal data may be transferred outside the UK/EEA (for example, to the United States).Where this happens and UK/EU data protection law applies, we take appropriate steps to ensure adequate protection is in place, such as:Using providers that have appropriate safeguards (e.g. standard contractual clauses, recognised frameworks); andLimiting the data shared to what is necessary.8. Data RetentionWe keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:For as long as we have an ongoing business relationship with you.For periods required by law (e.g. tax and accounting records).For a reasonable period to maintain records of our interactions, unless you request deletion where applicable.When personal data is no longer needed, we will delete it or securely anonymise it.9. Data SecurityWe take reasonable technical and organisational measures to protect your personal information, including:Using reputable service providers and platforms.Restricting access to only those who need it.Applying secure logins and authentication where appropriate.However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.10. Your Rights (UK/EU and certain other regions)Depending on your location and applicable law, you may have rights which can include:The right to access your personal data.The right to correct inaccurate or incomplete data.The right to request deletion of your data (subject to legal obligations).The right to restrict or object to certain processing.The right to data portability.The right to withdraw consent where processing relies on consent.To exercise any of these rights, please contact us at:
info@cleanerscompass.com We may need to verify your identity before responding.11. Marketing CommunicationsWe may send you marketing communications (e.g. updates, newsletters, offers) if:You have opted in; orIt is otherwise lawful to do so in a B2B context.You can opt out at any time by:Clicking the unsubscribe link in the email; orContacting us directly at info@cleanerscompass.com .12. Third-Party SitesOur Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.We encourage you to review the privacy policies of any third-party sites you visit.13. Children’s PrivacyOur Site and services are aimed at
business users, not children.We do not knowingly collect personal information from individuals under 18. If you believe we have accidentally collected data from a minor, please contact us so we can remove it.14. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time.Changes will be posted on this page with an updated “Last updated” date.Where required by law, we will notify you of any significant changes.We recommend checking this page periodically to stay informed.15. Contact UsIf you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Cleaners Compass Ltd info@cleanerscompass.com